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Uncertainty-frustration-aggression – how to keep human faces in a team in a period of uncertainty?

There is a frustration theory of aggression that is rarely known to the business world and entrepreneurs/executives. However, it is the chain that can destroy a team during a period of great stress and uncertainty, and understanding it can help you endure in difficult times.

The starting point of frustration can be deprivation, loss or conflict.

In this case, frustration can be caused by the influence of external or internal factors:
Deprivation of bonuses is an external factor, and a pimple before a date is an internal one.
The loss of a loved one is an external factor, and the loss of honor is an internal one.
A conflict with a group for power or an idea is an external factor, while an endless internal dialogue and a painful search for solutions is an internal one.

The heroes of The Wizard of the Emerald City were frustrated by the lack of intelligence, courage and heart, which in fact were, but were not recognized.

And if, for example, you came to an expensive restaurant, expecting a pleasant atmosphere, delicious food and high-class service, and received rudeness, rotten salad and a drunken entertainer, then the expectation will not coincide with reality and a reaction in the form of frustration will become quite possible. Aggression against the restaurant, its staff or owner will also become its consequence. This frustration is due to external factors. And if, after a flash of anger and rage with their obvious manifestations against other people, you begin to suffer remorse, then the turn of internal frustration will come – a discrepancy between the idea of ​​yourself and yourself manifested in society.

What is happening around us right now? Many have lost a sense of security and confidence in the future. Those whose fulcrum was planning have lost this tool or use it limitedly with a horizon from several hours to several days. Someone has lost contact with loved ones (due to departure or a difference in views – this is not important). Someone will consider that he or she could have done something different some time ago and would not have experienced such disappointment in him/herself now, and someone else will be burdened by the duties also of “that guy” who suddenly did not go to work ...

As a result, the general level of aggression rises: many lose control of their fears and other emotions. At the same time, the object to which such aggression can be directed will not necessarily be guilty, even more often it is an innocent object in the current situation, but it can be very difficult to stop the flywheel of aggression, especially collective one.

At first, the team will “eat” the one who sacrifices himself, then the one who will be weaker than the others, but all these sacrifices will hardly drown out the pain of loss and fear, which is why it is so important to find a foothold for yourself and the team.

If a person lives in contact with himself, then frustration is one of the ways to identify an unmet need. Actually, for a leader, this is also a tool for establishing teamwork: by identifying triggers, you can find those white spots that make teamwork unsafe or undesirable. But here it should be noted that it is better to carry out any intervention when accompanied by a specialist, otherwise you can miss the moment and not assemble your team back!